Front Office Manager, Grand Mercure Imperial Palace

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

As our Front Office Manager reporting to the Director of Operations, you will:

• Lead the Front Office Team to deliver peak moments to our guests
• Create welcoming environments and memorable moments for both guests and team members
• Drive guest service initiatives throughout a diverse Front Office Team
• Empower the team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Managers to grow their careers
• Work collaboratively with Food & Beverage, Maintenance, Kitchen & Housekeeping on the operations, various projects & activities

• A confident and supportive leader with a track record of engaging, mentoring, and developing teams.

• A calm and composed presence under pressure, with excellent problem-solving skills.

• Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.

• Strong organisational and time-management abilities to manage competing priorities.

• An energetic, team-focused, and proactive attitude.

• Natural ability to build trust and maintain strong relationships with both guests and colleagues.

• Prior experience with Opera Cloud PMS will be highly regarded.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.