Front Office Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Organize the hotel’s Front Office Department, manage employees in this department in a harmonized and systematic manner, and ensure coordination between the Front Office Department and other departments.
• Perform his/her duty according to the practices, group policies, operational instructions and procedures identified by the Cluster General Manager/Hotel Manager.
• Ensure that the department’s income and expenses are line with the budget.
• Control the room distribution in order to keep daily and weekly occupation rates at maximum and ensure optimum occupancy.
• Ensure that the department works flawlessly in line with the published procedures and Front Office instructions.
• Ensure that external correspondence is carried out without delay and flawlessly and control such correspondence.
• Ensure that all guest and statistical records are kept in full.
• Investigate the no-shows and discuss them with agencies and, if necessary, invoice the no-shows.
• Inform the other departments beforehand about the VIP rooms and monitor the actions taken.
• Evaluate together with employees the suggestions, complaints and criticism concerning the Front Office gathered from guest comments and taken action for improvement.
• Ensure that other similar comments received from guests are submitted to the senior management in writing.
• Share information with other departments about the guest potentials and profiles.
• Responsible for preparing the section related to the Front Office in the annual budget.
• Responsible for the proper use of the cash advance and Master Keys charged to his/her responsibility.
• Attend other departmental meetings and trainings and the General Manager’s meetings according to the hotel management calendar. Share decisions made in the management meetings with department employees and ensure their implementation.
• Prepare daily, weekly and monthly reports and submit them to the Assistant General Manager.
• Ensure that the records as required by the hotel management and competent authorities are kept in a timely and orderly manner.
• Monitor the presentation of services undertaken in the contracts with tour operators and inform the management team in this regard.
• Control the presentation of services listed in the contracts and in the event of any conflicts, inform the Sales Office and, if necessary, the respective tour operator in writing as agreed with the Assistant General Manager.
• Ensure that the Front Office applications comply with administrative rules and legislation. Monitor official documents according to applicable rules.
• Monitor the performance of subordinates and make assessments at the end of the season.
• Be open to problems and suggestions from employees and find solutions.
• Plan and implement activities and events aimed at working techniques and building team spirit.
• Prepare future staffing plans.
• Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.
• Make every effort to ensure maximum occupancy at the facility.
• Research the market status in the area, gather data and submit it to the Assistant General Manager.
• Continuously liaise with the managers, regional representatives and chief tour guides of contract travel agencies.
• Establish good relationships with neighbouring hotels.
• Responsible for preparing the training programmes of the Front Office Department and the trainings of employees in his/her section.
• Take part in the Emergency Response Teams and manage and deploy his/her own team.
• To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
• To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
• way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
• To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
• Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

• Education: 4-year bachelor's degree.
• Experience: At least 7 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.
• Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
• Courses and Training: Prior attendance in seminars and trainings in the related field.
• Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
• Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.