Front Office Agent - Female

We are seeking a Front Office Agent - Female to join our team at Novotel Cairo El Borg Hotel. The ideal candidate will be the face of our hotel, providing exceptional customer service and ensuring a smooth guest experience from check-in to check-out.

• Welcome and greet guests in a friendly and professional manner
• Process guest check-ins and check-outs efficiently
• Handle guest inquiries and requests promptly and courteously
• Manage room reservations and assignments
• Operate the hotel's property management system
• Coordinate with other departments to ensure guest satisfaction
• Handle cash and credit card transactions accurately
• Provide information about hotel services, local attractions, and transportation options
• Maintain a clean and organized front desk area
• Resolve guest complaints and issues professionally

• Excellent customer service skills with a friendly and professional demeanor
• Strong verbal and written communication skills in both Arabic and English
• Proficiency in computer systems, particularly hotel management software
• Ability to multi-task and work efficiently in a fast-paced environment
• Problem-solving skills and ability to handle challenging situations calmly
• Bachelor's degree in Hospitality Management or related field (preferred)
• Previous experience in hospitality or customer service for one year is a must
• Flexibility to work various shifts
• Attention to detail and strong organizational skills
• Team player with a positive attitude