- 全职
- 正式
- FAIRMONT
- 客房
__jobinformationwidget.freetext.LocationText__
Fairmont Dallas, Dallas, United States
__jobinformationwidget.freetext.ExternalReference__
REF66026R
Front Desk Supervisor (Overnight Shift)
Region
Luxury & Lifestyle
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, decor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- room availability status for any given day.
- scheduled in-house group activities, locations and times and group resumes.
- all hotel and departmental policies and procedures.
- Access all functions of the computer system.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff is knowledgeable on such.
- Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
- Ensure that staff reports to work as scheduled. Document any late or absent employees.
- Coordinate breaks for staff.
- Assign work duties to staff. Assist with duties, as needed and ensure duties have been completed.
- Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
- Inspect grooming and attire of staff; rectify any deficiencies.
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
- Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
- Participate in the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Monitor communication logs and ensure that guest requests are followed up within 15- 20 minutes.
- Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
- Monitor guest mail and ensure that it is processed according to procedures.
- Monitor and ensure that express checkouts are processed through the system.
- Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
- Assist staff with their job functions to ensure optimum service to guests.
- Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
- Assist guests with reports of lost/stolen articles, following hotel policy.
- Adhere to hotel requirements for guest/colleague accidents or injuries and in emergency situations.
- Contact newly registered V.I.P. guests 15 minutes after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.
- Ensure security of guest room access.
- Monitor and ensure that all cashiering procedures comply
- Review previous night's no-shows, verify and ensure billing of such.
- Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
- Audit surrounding area hotels in sold out situations for status of rooms, rates. Maintain current list of available locations for walk situations.
- Review the arrival report for accuracy and completeness; rectify any deficiencies with respective personnel.
- Ensure that all VIPs are pre-registered according to standards.
- Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
- Print special requests report and block according to specifications.
- Print credit check report and review status of each account. Follow up on accounts beyond approved credit limits.
- Review resumes for arriving groups; organize and coordinate master accounts and check-in/ pre-registration procedures and daily reports needed for groups.
- Review trace reports and follow up accordingly.
- Coordinate delivery time of amenities with In Room Dining, ensuring timely delivery.
- Review requests for late checkouts and approve according to occupancy. Communicate this information to Housekeeping.
- Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory.
- Print report on discrepant rooms, research discrepancies and enter current status accordingly.
- Complete rate check nightly.
- Maintain awareness of undesirable persons on hotel premises and contact Loss Prevention where necessary.
- Ensure all closing duties for staff is completed before staff clocks out.
- Conduct ongoing training with existing staff.
- Provide feedback to staff on their performance. Pass on disciplinary problems to manager.
- Foster and promote a cooperative working climate, maximizing productivity and colleague morale.
- Complete work orders for maintenance repairs and submit to Royal Service. Contact Engineering directly for urgent repairs.
- Complete and direct scheduled inventories.
- Assist with monthly departmental meetings.
- Complete departmental filing.
- Provide guest room tours.
- Follow up on assignments given by Assistant Front Office Manager, Front Desk Manager or Director, Rooms.
- Perform other tasks as required or assigned
- High school graduate or equivalent vocational training certificate.
- Previous experience in Front Office in similar role, preferably a 4-5 Star/Diamond style hotel
- Fluency in English required, both verbal and non-verbal.
- Fluency in a second language an asset
- Computer literate and experience with front office applications an asset
- Compute basic arithmetic.
- Ability to suggestively sell.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- follow directions thoroughly.
- understand guest’s needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- ascertain departmental training needs and provide such training.
- input and access information in the property management system/computers/point of sales system.
PHYSICAL ABILITIES
- Exert physical effort in carrying (up to 20lbs)
- Endure various physical movements throughout the work areas.
- Reach 1-2 feet.
- Remain in stationary position for 6-8 hours throughout work shift.
- Pull or push trolleys (up to 100lbs)
- Occasional use of ramps and stairs
- Satisfactorily communicate with guests, management and co-workers to their understanding.
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
- Eligible performance based bonus
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
相关职位
薪水
地点
Sofitel Noosa Pacific Resort, Noosa Heads, Australia
Experience Level
Associate
工作时间安排
全职
Brands
SOFITEL
工作类型
正式
Locations
Noosa Heads
工作类别
餐饮
描述
We will have multiple roles available across the following departments: Front Office – Reservations, Concierge, VIP (Butlers) Food & Beverage – Restaurant, Pool and Bar Chefs & Stewards Housekeeping
参考
7e97f246-b1bb-4d90-937e-3ff5c03d8ddc
到期日
01/01/0001
薪水
地点
Novotel Brisbane South Bank, South Brisbane, Australia
Experience Level
Entry Level
工作时间安排
兼职
Brands
NOVOTEL
工作类型
正式
Locations
Australia
工作类别
餐饮
描述
Spice Central Kitchen & Bar are looking for a passionate Food and Beverage Team Leader. This is the perfect growth role for someone looking to further their hospitality career, and learn from our indu
参考
b7fa5aaa-1207-48fb-97d7-044daf84374b
到期日
01/01/0001
薪水
地点
Manly Pacific Hotel Sydney - MGallery Collection, Manly, Australia
Experience Level
Entry Level
工作时间安排
兼职
Brands
M GALLERY
工作类型
正式
Locations
Manly
工作类别
客房
描述
Your role Do you go the extra mile to create memorable experiences and make people feel welcome and valued? If your answer is yes, then we have the perfect role for you! As our VIP Services Agent, you
参考
9d38bf1e-e828-4c95-b0d6-e49e6939fc15
到期日
01/01/0001
薪水
地点
Sofitel Noosa Pacific Resort, Noosa Heads, Australia
Experience Level
Entry Level
工作时间安排
临时
Brands
ACCOR
工作类型
正式
Locations
Noosa Heads
工作类别
餐饮
描述
We’re seeking passionate hospitality professionals to help bring the energy of the Italian piazza to life. Whether you’re a seasoned chef, a charismatic server, or a rising star in the industry - we w
参考
f98efef4-1098-4aff-99cf-1545037bbe67
到期日
01/01/0001
薪水
地点
Novotel Brisbane South Bank, Brisbane, Australia
Experience Level
Associate
工作时间安排
兼职
Brands
NOVOTEL
工作类型
正式
Locations
Brisbane
工作类别
市场销售
描述
We are seeking an enthusiastic and customer-focused Front Office All Rounder to join our diverse Front Office team. Our hotel caters to both business and leisure guests, featuring three conference spa
参考
168d76f9-cae8-4649-8862-0ce64030d30d
到期日
01/01/0001
薪水
地点
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Director
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Los Angeles
工作类别
行政与酒店管理
描述
Director of OperationsOversee all operational areas including Rooms (Guest Services, Front Desk, Fairmont Gold, Housekeeping, Engineering, Security and Spa), Food & Beverage (Lumiere, Lobby Bar, In Ro
参考
a1ac95f0-d187-4afc-93df-fc47524537cb
到期日
01/01/0001
薪水
地点
Novotel Auckland Ellerslie, Auckland, New Zealand
Experience Level
Entry Level
工作时间安排
兼职
Brands
NOVOTEL
工作类型
正式
Locations
Auckland
工作类别
客房
描述
Carry out allocated general cleaning dutiesAchieve established standards of cleanliness and presentation to meet guests’ needs and exceed their expectations in regard to the cleanliness of the roomEns
参考
1d330beb-5aa8-434c-92db-16aaa8f0dec9
到期日
01/01/0001
薪水
地点
Mercure Brisbane Spring Hill, Spring Hill, Australia
Experience Level
Not Applicable
工作时间安排
兼职
Brands
ACCOR
工作类型
正式
Locations
Australia
工作类别
客房
描述
As a Guest Service Agent at Mercure Brisbane Spring Hill, you will provide a warm and welcoming experience for our guests. Reporting to the Rooms Division Manager, your key responsibilities include bu
参考
d9c7fda3-3fdc-45ff-816b-60d73f52b5d6
到期日
01/01/0001
薪水
地点
Fairmont San Francisco, San Francisco, United States
Experience Level
Not Applicable
工作时间安排
全职
Brands
ACCOR
工作类型
正式
Locations
San Francisco
工作类别
客房
描述
Summary of Responsibilities: Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:Responsible for the delivery of Guest’
参考
c6abc37a-6a39-4f2a-8238-e6bda7484481
到期日
01/01/0001
薪水
地点
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
工作时间安排
全职
Brands
FAIRMONT
工作类型
正式
Locations
Lake Louise
工作类别
工程与维护
描述
As a Pool Operator at Basin Glacial Waters, our brand new Thermal Wellness Facility, you are responsible for ensuring the safe, efficient, and luxurious operation of our pools, thermal baths, and asso
参考
ed8a82bb-2d5b-47c3-94a4-63c27d335467
到期日
01/01/0001