Front Desk Agent

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture which offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await.

We are seeking a professional and guest focused Front Desk Agent to join our team at Sofitel Bali Nusa Dua Beach Resort. As the first point of contact for our guests, you will play a key role in creating memorable experiences by delivering warm hospitality and seamless service from arrival to departure.

• Welcome guests warmly and perform efficient check-in and check-out procedures
• Handle room assignments, room changes, and special requests accurately
• Provide detailed information about hotel facilities, services, and local attractions
• Process payments, verify billing details, and ensure accurate posting of charges
• Respond promptly and professionally to guest inquiries and concerns
• Handle guest complaints effectively and escalate issues when necessary
• Coordinate with Housekeeping, Reservations, and other departments to ensure smooth operations
• Maintain up to date knowledge of room availability and hotel promotions
• Ensure compliance with hotel policies, procedures, and brand standards
• Maintain confidentiality of guest information
• Prepare daily reports and complete administrative tasks as required
• Upsell rooms and promote hotel services to maximize guest satisfaction and revenue

• Minimum of 1–2 years of experience in Front Office or related hospitality role
• Strong knowledge of hotel PMS (e.g., Opera or similar system)
• Excellent communication skills in oral and written English (additional languages are an advantage)
• Well groomed with professional appearance
• Strong interpersonal and customer service skills
• Ability to multitask and work efficiently in a fast paced environment
• Good problem solving skills and attention to detail
• Basic accounting and cash handling knowledge
• Positive attitude, team player, and service oriented mindset
• Willingness to work shifts, including weekends and public holidays