Event & Catering Manager

This relaxed hotel next to the IDEAL Convention Centre is 5 km from Selayang Hot Spring and 26 km from Sultan Abdul Aziz Shah Airport.

A breakfast buffet is offered for a surcharge. Other amenities include a restaurant, a bar and an outdoor infinity pool, in addition to a gym and a ballroom. Parking is available.Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Events Management

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions
• Develop lead sources through prospecting, referrals, trace files, and cold calls
• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance
• Conduct site inspections with prospective and existing clients
• Develop and implement new sales strategies, tactics and action plans for account base
• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients
• Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):
• Electrical, internet, telecom, audio-visual and exhibit requirements
• Obtain guarantees of food and beverage events from Banquets and kitchen
• Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities
• Maintain and update current account information records
• Ensure rooming list is received 30 days prior to arrival with updated billing instructions
• Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department 
• Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner
• Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly
• Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details
• Maintain visibility throughout events and be the on-site client liaison
• Follow up post-event to address any issues whilst soliciting return business
• Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the Hotel
• Prepare weekly, monthly, quarterly and annual reports as required.

• Diploma in Tourism / Hospitality Management / Events Management
• Minimum 3 years of experience in group, catering and conference sales or 1 year of experience in a similar capacity with proven track record
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times