- 全职
- 正式
- SOFITEL
- 餐饮
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Sofitel Singapore City Centre, Singapore
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REF54408V
Food & Beverage Operations Manager
Region
Luxury & Lifestyle
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Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.
The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.
Job Description:
- Responsible for ensuring the smooth daily operation of all areas of the Food and Beverage Department, including the bar, restaurant and conference space
- Drive guest satisfaction and loyalty through exceptional service, strong relationships and attention to detail in all areas of the operation
- Evaluate changes in guest needs, the guest mix and competitive set in order to recommend and action appropriate product/service and operational changes as necessary
- Ensure that brand standards, including sustainability initiatives, are maintained
- Hire, train and develop the department’s team members, and ensure employee satisfaction through effective, positive and proactive leadership
- Coordinate and communicate with all other departments as required to ensure smooth operations, high levels of guest and employee satisfaction and the most effective use of resources
- Take a proactive and innovative approach to operations in order to maintain market competitiveness and exceptional financial performance
- Work with marketing team to develop creative and effective promotions and to drive their implementation in a timely manner
- Develop beverage menus for all areas and work with the executive chef to develop dining menus
- Develop and administer the F&B budget, action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses
- Prepare monthly forecasts for restaurant, room service and bar, review daily and monthly financial result and take any required actions
Job Requirements:
- Minimum 3 -5 years of experience in a similar role, preferably in a five star luxury setting.
- A strong understanding of the overall hotel business with the ability to study, analyse and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- Proven experience in meeting budget and forecast for all costs, including payroll and other expenses
- Experience in managing and developing a team, including performance management, performance reviews, disciplinary procedures, creating learning and development plans, coaching etc.
- Has a good understanding of luxury guest expectations and desire to meet these expectations.
- Project professional image at all times through personal presentation/ interpersonal skills.
- Has awareness of industry trends in service, product and presentation. A passion for food, wine and the culinary arts that is knowledgeable and effusive.
- Aptitude for developing promotions and marketing.
Rencontrez James, Directeur de la restauration à Londres
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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