Banquet Manager

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! 

Banquet Manager

Are you passionate about creating memorable events? As a Banquet Manager, you’ll play a key role in elevating the guest experience by leading a dynamic team to deliver exceptional service. If you’re ready to make a lasting impact in the hospitality industry, we want to hear from you!

What you will be doing:

• Team Leadership: Supervise and lead the Banquet team to ensure top-notch service standards.
• Operational Support: Assist the Director of Banquets with administrative duties such as scheduling, payroll, ordering, and inventory management.
• Guest Experience: Provide proactive, friendly, and professional guest service by addressing concerns swiftly and empathetically. Ensure clear communication and follow-up on all guest needs.
• Coaching & Development: Mentor the Banquet team by providing regular feedback, conducting performance reviews, and creating incentive programs.
• Process Improvement: Develop and maintain banquet policies and procedures to enhance quality, guest satisfaction, and cost-efficiency.
• Event Supervision: Oversee all aspects of event execution, from set-up to clean-up, ensuring brand standards are maintained and guests have a seamless experience.
• Collaboration: Work closely with the Conference Services & Catering teams to ensure a luxury guest experience.
• Staffing & Scheduling: Ensure appropriate staffing in alignment with labor, productivity, and CBA guidelines.
• Employee Relations: Foster a positive work environment by addressing colleague concerns and providing ongoing support.
• Health & Safety Leadership: Actively promote a safe working environment, ensure compliance with safety policies, and contribute to fire safety and emergency procedures.
• Sustainability: Participate in our Health & Safety, Recognition, and Planet 21 (Sustainability) Committees.
• Additional Duties: Perform other tasks as assigned to support team and operational success.

What is in it for you:

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do 
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place 
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs 
• Competitive pay, starting at $63,000/-, with annual compensation reviews based on market, performance, and capabilities
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary dry-cleaning of business attire
• Complimentary hotel stay with breakfast for two through our BE OUR GUEST program 
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Colleague benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Starting 10 days of paid vacation earned each calendar year and increasing with length of service, 12 statutory holidays and paid birthday leave
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities

To excel in this role, we’re looking for candidates who have the following qualifications:

• Experience & Leadership: Previous Banquet leadership experience and a service-focused personality.
• Strong Communication Skills: Ability to clearly convey ideas, actions, and opportunities while fostering strong relationships with all stakeholders.
• Problem-Solving Abilities: Strong interpersonal skills with a proven ability to address and resolve challenges.
• Team Player: A belief in building a strong team culture and setting the tone for high performance.
• Union Experience (Optional): Experience working in a Union environment is an asset.
• Certifications: Serving It Right certification is required.
• Flexibility: Ability to work a flexible schedule, including weekends, late nights, early mornings, and holidays.

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS