Food and Beverage Attendant

Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

We are a vibrant and forward-thinking hotel with a reputation for hosting exceptional conferences, meetings, and events. From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact. Now, we’re looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more!

Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline?! Come on in and check them out! 

We are currently seeking Casual  Food & Beverage Attendants, with a combination of breakfast, lunch and dinner service as well as conferencing tasks, this role has plenty of variety. 

You'll work alongside the Food and Beverage Team Leaders, Supervisors & Managers to ensure seamless guest experiences.

Your role includes the following tasks (but not limited to):

• Greet and welcome guests, assist with enquiries and restaurant bookings; 
• Maintain clean and neat presentation of bar and restaurant area(s), following set opening, closing and daily procedures; 
• Take responsibility for your designated section and station whist on shift and 
• Assist guests with menu offerings and maximise sales opportunities through knowledge of product and suggestive selling.

• Responsible Service of Alcohol (RSA) Certificate; 
• Must have flexibility to work various rostered shifts, including early mornings, late evenings, and weekends; 
• Good communication and interpersonal skills with a high level of organisation, accuracy, and attention to detail; 
• Passion for customer service and 
• Point of Sale (POS) experience, desirable. 

The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

• Ongoing Career and Professional Development Opportunities
• A Rewarding Work Environment
• Global Discounts on Hotel Accommodation & Food and Beverage