Fairmont Gold Supervisor

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Lead and coordinate all aspects of Fairmont Gold to ensure Fairmont Gold Standards are adhered to
• Demonstrate Fairmont core values in all interactions
• Provide exceptional concierge services to Fairmont Gold guests including liaising with relevant departments to ensure an exceptional guest experience
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Manage guest profile information and facilitate all necessary actions to enable personalized service
• Inspect Fairmont Gold Rooms to ensure the highest standards are met
• Communicate all guest feedback to appropriate departments and ensure correct documentation procedures are implemented
• Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner and accountable for the productiveness and efficiency of Fairmont Gold while ensuring the highest level of guest satisfaction
• Participate in the recruitment and training of new Colleagues
• Balance operational, administrative and Colleague needs
• Perform any other duties, tasks, and assignments within your department as required

• Experience in a Concierge / Guest Services / Front Desk operations environment or other customer focused role is required; international experience in a luxury hotel is strongly preferred
• Minimum 1 year supervisory experience is required; Fairmont Gold or Executive Club experience is strongly preferred
• A degree in Hospitality Management is strongly preferred
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times
• Demonstrated commitment to high levels of service excellence is required
• Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
• Proven ability to work efficiently in a demanding and fast paced environment
• Knowledge of MS Office Suite is required; experience with Hotel or Front Office systems is preferred
• Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS