Suite VIP Concierge

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Fairmont is seeking a dedicated Concierge to provide exceptional service for Suite Life, VIP, and long stay guests. This position requires excellent communication across departments, offering personalized assistance with reservations, travel arrangements, dining, and special requests. Ensure an unforgettable experience for all guests, from pre-arrival to departure, and be a key part of our commitment to outstanding guest satisfaction.

Position Type: Permanent
Pay Rate: $21.31/hour
Start Date: May 2025

Job Duties Include:

• Dedicated Concierge for all inquiries of Suite Life guests, VIP guest & Long stay guests
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
• Providing accurate information about activities and dining in the hotel and area
• Offering assistance to all guests in making reservations and arrangements for travel, dining, special request and activities
• Serve as a liaison for guests by providing information relating to all aspects of the hotel
• Managing pre-arrival, during the stay and upon departure close communication

• Concierge or guest services experience is required
• Must possess outstanding guest service skills, including professional verbal communication skills
• Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
• Highly responsible and reliable, demonstrating initiative as required

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.