Event Services & Sales Assistant

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home.
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community.
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Reporting to the Director of Event Services & Sales, responsibilities and essential job functions include, but are not limited to, the following:

• Prepare and distribute all material and correspondence relating to the successful operation of the Events Department such as running reports, event orders, personalized amenities, dining reservations, client transportation, upgrades & group resumes.
• Overall maintenance of the filing and tracking system
• Order & upkeep of office supplies & collateral inventory for events office
• Ensure Banquet Menus, across all platforms both online and internally are updated
• Work directly with accounts to support timely & accurate deposit collection and file turnover
• Provide telephone and message support for the department and respond to inquiries in a timely manner
• Hotel point person for internal hotel meetings and events, liaising with department heads and Talent & Culture to ensure paperwork is distributed in a timely manner.
• Initiate the Event Services booking process by creating account bookings, establishing departmental files and generate timely notifications as it pertains to all types of guest and client inquiries
• Assist the Events Team with the preparation of contracts & proposals
• Active solicitation of client guarantees and the timely distribution of the information in accordance with established departmental processes and as requested
• Extend site inspections and walk-in client queries as required
• Handle inquiries and co-ordinate group program details in the absence of assigned Event Sales & Services Manager
• Managing the design and printing of custom projects including – menus for weddings and events; event diagrams and seating floorplans
• Ensure Health & Safety standards are complied with at all times, as well as, adherence to our Sustainability Partnership Program initiatives
• Maintain integrity of Opera Sales & Catering database, Fairmont’s sales force tool
• Perform daily, weekly and monthly tasks and additional administrative duties to support the Event  Division

Qualifications:

• Previous administrative experience is required, experience in hotel sales or catering environment is preferred
• Strong computer literacy with MS Office programs (Excel, Word, PowerPoint, Outlook) is required
• High energy with exceptional organization, interpersonal and communication skills, both written and verbal
• Must be a creative and effective person, possessing a high degree of professionalism both in appearance and telephone manner
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Must be a proven team player who is motivated and can take initiative
• Ability to multitask and take directions from numerous sources
• Highly responsible and reliable
• Must be flexible in availability as long hours , evening and weekend work may be required depending on business levels
• Bachelor degree in Hotel Management and/or equivalent experience working in the hospitality industry is a definite asset
• Opera knowledge an asset

Physical Aspects of Position:

Physical Aspects of Position (include but are not limited to):

• Sitting 6-8 hours a day.
• Light Activity.