EN - Reservation Agent

Temporary: 1 year contract - Maternity cover.

Salary: £12.81/hour
Applicants with current right to work in the UK

What is in it for you:

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
• Free night stays in our UK hotels (T&C Applies)
• Hotel discounts for your Friends and Family
• Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
• International career opportunities
• 28 days holidays per year (up to 33 with length of service)
• Birthday Bonus (Extra break on your birthday)
• Employee Assistance Program: support your wellbeing in your professional and personal lives
• Recommend a Friend Incentive
• Pension Scheme
• Complimentary Staff meal
• Uniform provided
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks
  
  Our objective is simple: make you grow and give you the spark to unleash your personality

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system

• Process and input group, FIT and corporate reservations following hotel reservations policy
• Answer all calls promptly.
• Ensure all reservations are accurately actioned within the same working day.
• Date stamp and file processed reservations in the designated areas
• Clear past reservations from filing cabinets to be stored in box files each month.
• Take personal responsibility to ensure that all inquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager.
• Assist in the preparation and checking of the rate manual.
• Check and update, as necessary, rates in the computer system.
• Adhere to rates published in the Rate Manual or rate advertisements.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
• Any other duties assigned from time to time by the Department Manager/Supervisor

Your experience and skills include:

• Guest focused personality is essential
• Previous experience in reservations and/or reception
• Organisational skills 
• Positive mindset and can do attitude
• Time management skills

Experience is an asset

• Prior experience working with Opera Cloud is valued
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus