EN - Reception Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Position Overview

·Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.

·Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.

·Maintain strict security procedures to ensure guest confidentiality and safety.

Duties

·Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

·Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

·Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy

·Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.

·Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.

·Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.

·Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

·Attend to other duties as requested by Management and Supervisors

Benefits

·ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)

·Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)

·Hotel discounts for your Friends and Family

·Training & Development

·International career opportunities

·Employee Assistance Program: support your wellbeing in your professional and personal lives

·Recommend a Friend Incentive

·Pension Scheme

·Cycle to work scheme

·Complimentary Staff meal

·Uniform provided

·Participate actively in initiatives to build a more inclusive and sustainable world

Our objective is simple: make you grow and give you the spark t

Your experience and skills include:
Service focused personality is essential

Flexibility across an array of days and shifts is essential 

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.