Duty Manager

"Why work for Accor?
Welcome to Sofitel Cairo Nile El Gezirah. We are pleased to have you and encourage you to explore job opportunities. and a brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a highly skilled and customer-focused Duty Manager to join our team in Cairo, Egypt. As a Duty Manager, you will play a crucial role in ensuring smooth hotel operations and delivering exceptional guest experiences.

• Lead and manage all aspects of the front desk, ensuring adherence to service standards and company procedures
• Handle guest concerns promptly and efficiently, initiating follow-up actions as needed
• Oversee the Duty Manager safe in accordance with company procedures
• Collaborate with various departments to balance operational, administrative, and staff needs
• Provide professional, friendly, and engaging service consistently to all guests
• Monitor and maintain high standards of customer service throughout the hotel
• Assist guests with inquiries about hotel facilities and local attractions
• Implement and enforce safety policies and procedures
• Manage staff schedules and assignments to ensure optimal coverage
• Conduct regular property inspections to maintain quality standards
• Prepare and submit daily reports on hotel operations and guest feedback
• Train and mentor front desk staff to improve their skills and performance
• Participate in continuous improvement initiatives to enhance guest satisfaction

• Proven leadership experience in the hospitality industry
• Proficiency in Property Management Systems and Microsoft Office applications
• Bachelor's degree in Hospitality Management or a related field preferred
• Strong problem-solving skills and ability to make decisions under pressure
• Excellent interpersonal and communication skills in both English and Arabic; additional languages are a plus
• Demonstrated ability to work efficiently in a fast-paced environment
• Strong organizational skills with attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• In-depth knowledge of hotel operations and industry standards
• Ability to remain calm and courteous while addressing guest concerns
• Familiarity with local culture and customs in Cairo, Egypt
• Professional appearance and demeanor
• Proven track record of working collaboratively in a team environment
• Commitment to maintaining high standards of customer service

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.