Director, Rooms

We're is sourcing a talented individual who has proven success in guest service delivery, training and the management of multiple departments. An active member of the Executive Committee, the Director, Rooms functions as the Strategic Business Leader of the hotels’ Rooms Operations.  Responsible for developing and implementing departmental strategies and is accountable for the implementation of the brand service strategy and brand initiatives.  The position ensures Rooms Operations meets the hotels guest needs, ensures colleague satisfaction, focuses on growing revenues and maximizes the financial performance of the department. 

Why work for Fairmont Pacific Rim?

A modern oasis at the ocean's edge, Forbes Five-Star Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbor views, luxurious accommodation, rave-worthy cuisine and warm hospitality.  Be an ambassador for the brand, where your leadership, strong interpersonal skills and strategic vision will drive solid operating results, an engaged team and memorable guest experiences. 

If you are motivated to lead the Rooms Division team, here’s what we have to offer:

• Employee benefit card offering discounted rates in Accor worldwide
• Competitive salary starting at $125,000.00 per year with annual performance and compensation review
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
• Complimentary dry cleaning of business attire and shift meals
• Paid time off including vacation, sick, holiday, and birthday leave

What you will be doing:

Reporting to the Executive Manager of Operations, responsibilities and essential job functions include but are not limited to the following:     

• Champions the Pacific Rim standards and the corresponding service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
• Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction; effectively responds to and handles guest problems and complaints.
• Ensures that a customer recognition program is in effect throughout Rooms operations areas. Fosters and Champions the implementation of ALL within Rooms Division.
• Oversees VIP Services and ensures personalized guest experiences throughout, with a particular focus on high-profile guests and loyalty program members.
• Develops and executes long-term strategies to enhance guest satisfaction and optimize operational efficiency.
• Leads recruitment, succession planning, and retention strategies to build a high-performing, engaged Rooms Division team.
• Develops strong community and public relations by participating in local events or sponsoring activities that showcase the property.
• Seek feedback and follow-up on guest comments in order to achieve the targeted RPS score and managing the Trust you, Voice of the guest program.
• Ensures Rooms Leadership team hires, develops and retains a diverse workforce.  Creates and sustains a work environment that embraces a winning culture, ensures fair and equitable treatment.
• Creates appropriate development plans and develops team members based on their individual strengths, development needs, career aspirations and abilities. 
• Focuses on building the property’s top line revenue by developing and executing against a sales strategy in all revenue producing areas.  Works with the Director of Sales and Marketing to incorporate the strategy into the overall hotel plan.
• Develops and manages the Rooms Operations annual operating budget including capital expenditures to achieve or exceed budget expectations.  Ensures successful performance by increasing profitability and providing a return on investment for the owner and Fairmont Hotels.
• Monitors departmental expenses, implements cost-control measures, and maximizes productivity to improve cost-to-revenue ratios.
• Drives revenue growth through room upsells, tailored packages, and maximizing occupancy across all segments.
• Works with community and local officials to ensure operational issues that involve external parties can be resolved in a mutually beneficial manner.
• Communicates and executes departmental and hotel emergency procedures and ensures operations staff can do the same.

Your experience and skills include:

• 2 years’ experience as Director, Rooms in a 5 Diamond or 5 star environment
• Experience in Front Office Operations and Housekeeping required.
• Hospitality and/or business degree/diploma an asset
• Proven track record of implementing new initiatives, establishing SOP’s, managing multiple leaders and teams required.
• Experience in budget preparation, upsell techniques, and cost & productivity management.
• Implement strategic approaches to elevate guest services and experiences.
• Keen eye for cleanliness and attention to details
• Proven effective development of others, great motivator
• Excellent interpersonal  and communications skills
• Highly organized, goal and results oriented person
• Ability to anticipate guest needs

Your team and working environment:

• Working with a diverse and talented team of passionate individuals, in a luxury hotel environment.
• Rewarding and fast paced work, with an emphasis on providing exemplary service and quality for both our colleagues and guests.
   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS