Director of Rooms

We are seeking an experienced Director of Rooms for The Hoxton, Madrid. 

The Hoxton is coming to Madrid, a vibrant city of historic streets, buzzing plazas, creative energy, and a lively food scene. Located centrally on Plaza de Santa Ana, the hotel will feature 192 guest-rooms across five classic Hox categories, an open-plan lobby with all-day coffee, rooftop bar Cayo Coco for sundown cocktails, authentic Italian restaurant Bambini Club, and The Apartment - The Hoxton’s signature meeting and event space. 

More about us… 

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces 

What’s in it for you… 

• The opportunity to work with an exciting new hospitality concept in Madrid and have a real impact on its success. 
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. 
• The chance to challenge the norm and work in an environment that is both creative and rewarding. 
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands. 
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!). 
• A competitive package and plenty of opportunity for development. 

What you’ll do… 

• To take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded. 
• To ensure that all hotel standard operating procedures are trained and adhered to. 
• To own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line. 
• To own all quality evaluation processes and strive to improve all qualitative metrics. 
• To take ownership of problem solving and ensure guest satisfaction levels are the highest possible. 
• To pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping, maintenance, and front office. 
• Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation. 
• To coach and develop the team, ensuring that they are well motivated and informed. 
• To set stretching yet realistic objectives for the team, monitoring these and providing regular feedback. 
• To be ultimately accountable for delivering projects that involve housekeeping, maintenance and front office teams. 
• To pro-actively project manage any changes in policies and procedures for housekeeping, maintenance and front office. 
• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors. 
• To ensure all health and safety procedures and policies are adhered to at all times. 
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures. 

What we’re looking for… 

• Individuals. You’re looking for a place where you can be you; no clones in suits here. 
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. 
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. 
• You’re not precious. We leave our egos at the door and help get things done. 
• You’re up for doing things differently and trying (almost) everything once. 
• If we got stuck in a lift together, we’d have a good time and share a few laughs. 
• You want to be part of a team that works hard, supports each other, and has fun along the way. 
• You are an experienced, commercially savvy operator and have prior experience in a similar role. 
• You are comfortable with the strategic as well as day to day detail. 
• You have a high level of verbal and written communication skills, and computer skills. 
• You have experience of Micros Fidelio Opera, and KnowCross. 
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.