Director of Learning

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Director, Talent & Culture, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Assist Corporate Learning Coaches in coordinating and facilitating the delivery of all Fairmont Corporate training programs
• Develop, implement and monitor progress of the hotel’s strategic training plan to further enable Fairmont to be regarded an employer of choice
• Actively initiate relationships and partnerships with industry associations, external training companies and academic bodies related to the hospitality industry
• Partner with external organizations who can support the hotel’s learning strategy
• Partner with department heads and executive committee members to understand, articulate and communicate the commitment to outstanding service levels to all colleagues
• Ensure consistent delivery of Hotel, Leadership and Departmental orientation in accordance with hotel and company policies and procedures
• Assist department heads in identifying specific departmental training needs, and create, facilitate and deliver training programs for these needs, including development of Departmental Trainers as required
• In conjunction with department heads, develop and deliver clear, detailed service standards for each department
• Assist in promoting, coaching and supporting excellent Performance Management and Succession Planning practices that demonstrate consistency throughout the hotel and in compliance with Fairmont standards
• Be the lead on the Hotel’s Leadership Development Program
• Assist the Executive Committee in developing action plans to address issues identified by Hotel’s Colleague Engagement Survey results, Guest Service index trends etc.
• Maintain ongoing effective employee communications through various channels including all colleague meetings, bulletin boards, etc.
• Prepare and maintain training component of annual Talent & Culture budget
• Maintain accurate records of training activities and participant information
• Actively participate in a variety of Talent & Culture and Leadership initiatives and events that positively impact the hotel and its colleagues while actively supporting the Sustainability Partnership and the Fairmont Mission, Vision and Values within the Service Brand and Culture
• Maintain compliance with Fairmont Talent & Culture Core Standards, policies procedures and audit standards
• Participate in hotel committees
• Act as the Staff Dormitory Manager
• Strict adherence to all Health & Safety training, guidelines and work practices
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications:

• Bachelor’s Degree in Human Resources, Leadership Development, Training or related discipline is strongly preferred
• Minimum of three years’ experience in the learning field; two years of which must be in a leadership capacity
• Experience within a luxury hotel environment is preferred
• Proven experience to develop and to facilitate a variety of training sessions with diverse audiences across all position levels in the Hotel
• Must have excellent problem solving, communication (written and oral) and interpersonal skills

• Proven ability to focus attention on customer needs, remaining calm and courteous at all times
• Proven strong leadership skills and the ability to meet high levels of service excellence
• Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
• Proven ability to work efficiently in a demanding and fast paced environment
• Energetic, enthusiastic, self-motivated and a charismatic team player
• Must be highly computer literate in MS Word, Excel, PowerPoint and HR software (Bamboo would be an advantage)
• Strong work ethic, highly responsible, reliable and the ability to work extended hours is required

Physical Aspects of Position (include but are not limited to):

• Sitting 4-hrs a day. 
• Moderate Activity.
• High Energy Levels required.