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  1. 全职
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  3. 市场销售
  4. ACCOR

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Gurugram, India

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REF3376Q

Customer Care Executive

Region

Accor HQ

申请
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Company Description

Accor Plus, the most expansive travel, dining and lifestyle program in the Asia Pacific, enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 1,000 hotels and 1,400 restaurants across 20 countries.


Job Description

Job description

Role & responsibilities

  • To provide the best member experience to existing members by handling incoming calls on the inbound channel.
  • Acquire nominations to support sales offices.
  • To keep themselves updated with the ongoing changes related to the product knowledge.

Building Contacts

  • To Provide members first call resolutions.
  • To earn an impressive CSAT score as designed by the Accor Plus Management.
  • Responsible for handling escalations within the defined TAT.

Main Complexity/Critical Issue in the job

  • On call resolution should be attempted for all member's queries and concerns.
  • The influence renewal rate for the members.

Qualifications

Any graduate
Great communication skills

申请
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对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

.

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