Conference Concierge

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

At Fairmont Banff Springs, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Conference Service & Catering Manager, where you will liaise between multiple departments to meet the needs  and exceed the expectations of your clients.

Starting Rate: $22.71 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.94. 

Job Duties Include:

Reporting to the Assistant Director, Conference Services, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Main Focus: assist planners and clients on the floor with requests in the day to day operation, shipping details, phone setup, extra liason between CSM, Encore AV, Events team
• Assist the wedding CSM’s with wedding patrol and on wedding days with additional requests
• Update CSM with any last minute requests or changes
• Establish and maintain rapport with clients, during conference
• Create floor plans as appropriate for each event to ensure banquets and clients are in agreement prior to set up
• Other duties as assigned which will include supporting in administrative duties, floorplans, wedding inbox review and reply
• Other duties as assigned

Your Skills & Qualifications:

• Computer literate in Microsoft Office applications required, experience with Sales & Catering or PM software is preferred
• Previous experience in a luxury hotel operations in Conference Services or Sales or Banquets is preferred
• Previous experience in Event Planning is preferred
• University/College degree/diploma in a related discipline preferred
• Highly responsible & reliable, ability to work independently
• Excellent interpersonal skills, with strong written and verbal communication abilities
• Ability to focus attention on guest needs, while remaining calm and courteous at all times
• Results oriented with the ability to be flexible, work under pressure and be accountable to make sound & thoughtful business decisions
• Extremely well organized individual with the aptitude to handle numerous tasks at one time
• Proactive and innovate with the ability to work cohesively as part of a team
• Systematic problem solver with a strong eye for detail, a sense of urgency and the ability to prioritize

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com