Commissionaire

Company Description

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury. 

Following the successful relaunch and transformation of Sydney’s iconic landmark, we are setting a new benchmark for excellence.

Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime .

Why Sofitel Sydney Wentworth?

• Ideally situated in the heart of central Sydney’s business and shopping districts, conveniently located near all public transport routes (trains, metro, buses, ferries and light rail).
• Industry benefits worldwide on parking, accommodation, dining and lifestyle services.
• Enhanced parental leave program.

• Warmly welcome and assist guests upon arrival, including luggage handling and escorting to guest rooms.
• Provide detailed information on hotel facilities, services, and local attractions to enhance the guest experience.
• Maintain the cleanliness, orderliness, and presentation of the hotel lobby and entrance areas at all times.
• Address guest inquiries promptly and professionally, ensuring any complaints are resolved efficiently or escalated as necessary.
• Uphold the highest standards of personal grooming and professional conduct, reflecting the hotel’s luxury brand image.
• Collaborate seamlessly with hotel departments to ensure smooth operations and exceptional guest service delivery.
• Strictly adhere to all occupational health, safety, and environmental policies, reporting hazards and incidents immediately.
• Participate actively in all training, meetings, and safety initiatives to maintain a safe and welcoming environment.
• Demonstrate commitment to the hotel’s environmental sustainability goals, including energy conservation and waste management.

• Previous experience in a luxury hotel or customer service role is highly desirable.
• Exceptional interpersonal and communication skills with a polished, professional demeanor.
• Strong knowledge of local area attractions, dining, and entertainment options.
• Ability to multitask effectively while maintaining attention to detail.
• Proven ability to handle guest inquiries and complaints with tact and diplomacy.
• Flexibility to work various shifts, including weekends and public holidays
• Understanding of occupational health and safety regulations and commitment to a safe work environment.

Additional Information

Joining our team will unlock generous local, national & international industry benefits on accommodation, dining, travel, wellbeing & more. You will thrive in a fast-paced, collaborative work environment and be a part of the Hotel's future success. We offer discounted city parking, complimentary dry cleaning, progressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with international leader in Hospitality - Accor. We genuinely care about your success and want to help you grow on your journey with us. 

If this sounds like the right opportunity for you, a new challenge,  we look forward to finding out more about you and invite you to apply!

Please note, current full-time working rights in Australia is required for this role.