Cluster Reservations Manager

Salary: Competitive (depending on experience)
Applicants with current right to work in the UK

What is in it for you:

• ALL Heartist Card for Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
• Private Medical Insurance
• Performance Bonus
• Up to 4 night free stays in our UK hotels (T&C apply)
• Hotel discounts for your Friends & Family
• Training & Development
• 28 days holidays per year (up to 33 with length of service)
• Support for your wellbeing
• Private Pension Scheme with increased employer contributions
• Cycle to work scheme
• Staff meals
• Uniform provided

Our objective is simple: make you grow and give you the spark to unleash your personality

• Oversee all reservations (rooms and outlets) across Novotel Edinburgh Centre and Ibis Edinburgh Centre South Bridge, ensuring accuracy in booking, inventory control, and guest information.
   
• Align with revenue strategy by monitoring booking trends, supporting forecast accuracy, managing allotments, and coordinating with other departments.
   
• Lead and standardise operations by supervising reservation staff across both properties, maintaining consistent SOPs, and ensuring high service standards for guests and partners.
   
• Maintain good commercial relationships with all bookers (guests, companies, agencies) and promote Accor loyalty programmes and hotel promotions.
   
• Handle guest complaints professionally, ensuring resolution and proper recording.
   
• Ensure accuracy of all booking information in Opera Cloud and maintain guest history records.
   
• Implement and control Focus and other financial and audit procedures.
   
• Provide updated reports, statistics, and forecasts to management and other departments.
   
• Stay updated with competitors' offerings and rates.
   
• Conduct daily line-up briefings with the reservation team and attend inter-departmental meetings.
   
• Assist in staff recruitment, training, and development in liaison with the People and Culture department.

• 3–5 years of experience in Reservations/Front Office within an international hotel chain, with at least 2 years in a supervisory or managerial role
• Proven track record in managing rooms, particularly in properties with MICE
• Experience in revenue management collaboration and knowledge of Accor distribution/loyalty systems
• Strong interpersonal, problem-solving, and leadership abilities
• Ability to work well under pressure in a fast-paced environment, focusing on guest needs whilst remaining calm and courteous
• Excellent communication skills and ability to work cohesively as part of a team

Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

If you feel you are the right candidate for the role as our Cluster Reservations Manager, please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working with us, you will be part of the Accor network, worldwide hospitality leader. You can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.