Catering Sales Manager (12-14 Month Contract)

Join the Sheraton Suites Calgary Eau Claire (a uniquely managed Fairmont property within Accor) operating as a franchised Marriott property. Our team is committed to excellence, open, welcoming & engaged. Our workplace has a family feel and we work together towards common goals while assisting one another on a daily basis.

Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

The Catering Sales Manager is responsible for selling, servicing, managing and growing our local catering business, and managing small to medium size programs. This role requires strong client relationship skills, and event coordination expertise.

What you will be doing:

• Offer consistent professional, friendly, and engaging service, ensuring prompt and courteous support to both internal and external contacts
• Solicit and engage with new business and clients while maintaining existing relationships and securing re-bookings for future functions and events
• Prepare customized proposals and contracts tailored to meet client needs and expectations
• Create, maintain, and manage strong, positive relationships with all guests and vendors
• Organize and conduct creative site visits and planning meetings in a professional manner, addressing the needs of conferences and events while showcasing the hotel and its offerings
• Confirm and review guestroom requirements and event/function details with clients ahead of arrival
• Create internal communications including group resumes, banquet event orders (BEOs), and rooming lists
• Collaborate closely with departments such as Front Office, Banquets, Culinary, Housekeeping, and Audio Visual to ensure accurate information sharing and seamless execution
• Manage on-site programming and group events based on provided schedules and specifications
• Accurately input and maintain all group, meeting, and event information in internal systems
• Manage billing, deposits, and payments in accordance with company policies and client agreements

• Previous catering/sales experience, with at least 1 years' experience, in a similar setting is required
• Exceptional interpersonal skills, both written and verbal is essential, with the ability to build relationships and rapport seamlessly
• Proven ability to problem-solve, interact with many moving parts and interact with various areas throughout the hotel
• Demonstrated customer service skills with the ability to focus attention on guest needs while remaining calm and professional at all times
• Ability to work well under pressure while handling short lead times when necessary
• High attention to detail to ensure accuracy at all times
• Ability to work a variety of shifts and days of the week, including evenings and weekends, as it relates to the event business requirements
• Diploma / Degree in a related field is an asset

What’s in it for you? 

• Meals: A healthy meal on us every shift. 
• Travel Discounts: Sweet deals at Accor and Marriott hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work attire. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Safety, Sustainability, and Recognition Committees. 
• Level Up: Potential to unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

If you are passionate about hospitality, driven by excellence, and eager to contribute, we want to hear from you. Join us and help shape the future of Sheraton Suites Calgary Eau Claire. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: resumes@sheratonsuites.com

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