Job Description

In this role, you will report to the Director of Rooms and be having the following responsibilities but not limited to:

Recruit, train, supervise, and evaluate the butler team to deliver exceptional personalized service.
Manage staff schedules, ensure adequate coverage, and handle daily team briefings.
Oversee all aspects of butler service to ensure guests' or residents’ needs are anticipated and fulfilled promptly and discreetly.
Develop and maintain strong guest relationships to provide bespoke services tailored to individual preferences.
Coordinate with housekeeping, front office, kitchen, and other departments to ensure smooth service delivery.
Manage inventory of butler supplies and equipment, ensuring all items are well maintained.
Implement ongoing training programs to enhance team skills in etiquette, communication, and service techniques.
Foster a culture of continuous improvement and professionalism among the butler staff.
Monitor service standards regularly and conduct performance reviews with staff.
Address and resolve any service issues or guest complaints swiftly and effectively.
Maintain records related to staffing, training, and service incidents.
Prepare reports on service performance and staff productivity for management review.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Butler Manager