AV Technician

At the confluence of culture and business in the heart of Vietnam’s bustling capital, Grand Mercure Hanoi is an authentic, immersive experience steeped in chic contemporary style and sophistication. With culturally immersive experiences and flavours for the most discerning guests, the hotel is home to two restaurants, a lobby lounge, a rooftop bar with a glass-walled swimming pool, a lush spa, a sleek executive lounge, and several meetings and event spaces, including a beautiful, naturally-lit Grand Ballroom, making this five-star offer from Accor as practical as it is refined.

Meticulously designed to reflect Vietnamese culture and heritage, impressive architecture, subtle motifs, and characterful local style deliver a uniquely soulful experience. With rice as the main inspiration, starting at the grand entryway and peppered throughout the hotel, richly coloured pottery, handmade lacquerware, clever design patterns, delicate ceramics, and grand architecture combine to impart small and mighty details that are both tasteful and refined.

Grand Mercure Hanoi has been honored with a multitude of prestigious awards, such as Best Architectural Design in South East Asia and Luxury Heritage Hotel in Vietnam from World Luxury Hotel Awards and Indigenous/Heritage Cuisine – Global Winner, Best Locally Sourced Produce Menu in South East Asia and Most Luxurious Ambience in Vietnam for Lộc-ally from World Luxury Restaurant Awards.

We are seeking a skilled and detail-oriented AV Technician to join our team in Hanoi, Vietnam. As an AV Technician, you will be responsible for installing, maintaining, and operating audio-visual equipment for various events and meetings. Your expertise will be crucial in ensuring seamless audio-visual experiences for our clients and team members.

• Install, maintain, and troubleshoot audio-visual equipment, including display devices, projectors, televisions, camera systems, and video teleconferencing systems (VTC)
• Set up and operate AV equipment for trainings, presentations, meetings, and conferences
• Perform equipment additions, removals, repairs, and replacements as needed
• Conduct regular inspections and tests to ensure all equipment is in good and safe working condition
• Manage inventory of AV equipment, wiring, and accessories to prevent shortages
• Provide excellent customer service and technical support to clients and team members
• Collaborate with other departments to meet event requirements and client expectations
• Stay updated on the latest AV technologies and recommend improvements to existing systems
• Ensure proper storage and transportation of equipment in a safe and secure manner
• Maintain accurate records of equipment maintenance, repairs, and usage

• Minimum of 2 years of experience as an AV Technician or in a similar role
• Proven expertise in installing, operating, and maintaining various audio-visual equipment
• Strong troubleshooting skills and ability to solve technical issues quickly and efficiently
• In-depth knowledge of current AV technologies, including video teleconferencing systems
• Excellent attention to detail and strong organizational skills
• Outstanding customer service skills with a professional and friendly demeanor
• Ability to work flexible hours, including evenings and weekends, as events may require
• Proficiency in inventory management and basic record-keeping
• Relevant certifications in AV technology are preferred but not required
• Ability to work independently and as part of a team in a fast-paced environment

We are seeking of local candidate