Assistant Spa Manager

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
 

• Provide exceptional customer service to all spa guests, ensuring a welcoming and relaxing environment.
• Respond promptly and effectively to guest inquiries and requests.
• Handle guest complaints and resolve issues professionally and efficiently.
• Build and maintain strong relationships with guests to foster loyalty and repeat business.
• Assist in the daily operations of the spa, including scheduling, inventory management, and supply ordering.
• Ensure the cleanliness and maintenance of the spa facilities.
• Assist with the training and development of spa staff, including therapists, receptionists, and attendants.
• Monitor staff performance and provide feedback and coaching.
• Ensure compliance with all spa policies and procedures.
• Assist with the preparation of daily and weekly reports.
• Assist with the promotion of spa services and packages.
• Conduct spa tours and provide information to potential guests.
• Assist with the development and implementation of marketing campaigns.
• Achieve sales targets and maximize revenue.
• Assist with the preparation of the spa budget.
• Monitor spa expenses and identify areas for cost savings.
• Process spa payments and reconcile accounts.
• Motivate and inspire the spa team to achieve high levels of performance.
• Foster a positive and supportive team environment.
• Resolve team conflicts and address any personnel issues.
• Lead by example and demonstrate a strong work ethic.

• High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field preferred.
• Minimum 2 years of experience in a spa or hospitality setting.
• Excellent customer service and communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.  
• Proficient in Microsoft Office Suite.  
• Must be able to work flexible hours, including evenings and weekends.