Assistant Reservations Manager

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Control the reservations team members and provide help in responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail;

Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Baku Hotel (LQA audit/ Accor all loyalty program);

Reserving hotel accommodations for guests in the Leisure, Business Travel ,Convention /Association, Corporate Meetings and Wholesale (FIT&IMM) market segments;

Accurately recording all required reservation information in the Central Reservations System (RESAWEB) and/or the Property Management System (Property Manager);

Reviewing and update reservations interfacing between the CRS and PMS;

Ensuring reservation confirmations are issued promptly and accurately;

To monitor and track special promotions and communicate information to various operational departments:

To take care of all the problems of subordinate reservation department employees in a timely manner;

Ensuring that in advance Reservations Agents are well trained and aware of all special discount rates and Accor Plus corporate programs;

Conduct regular audits of GRC, GDS, Third Party Sites, Property Manager, Hotel link  and RESAWEB to ensure accuracy in rates, packages, promotions and availability;

Ensure the Reservations department consistently meets and exceeds the ACCOR All Loyalty and LQA survey goals for pre-arrival;

Prepare and submit all reports directly to the manager during the period of duty;

Provide courteous assistance and proper coordination to hotel staff and guests;

To immediately take action towards any issues or to inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;

To report any technical problems and necessary needs in the work process immediately to the direct manager;

Supervise the subordinate employees by ensuring proper training, and scheduling.

Supervise the work of subordinate colleagues within the department to ensure that standards and policies of service are followed.

• Higher education (tourism and hotel management)
• Knowledge of Microsoft Windows computer programs
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must possess professional telephone etiquette and have an excellent command
• Fluent Azerbaijani, English, Russian language
• Strong team player who can work independently in a fast paced environment