Assistant Manager Reservation

We are seeking a detail-oriented and customer-focused Assistant Manager Reservation to join our team in Visakhapatnam, India. In this role, you will play a crucial part in managing our reservation department, ensuring exceptional guest experiences, and driving business results through efficient operations.

• Lead and oversee all aspects of the reservation department, ensuring adherence to service standards and company policies
• Manage and coordinate individual and group reservations, maximizing revenue opportunities
• Develop and implement strategies to improve reservation processes and guest satisfaction
• Train, mentor, and supervise reservation team members, fostering a collaborative and goal-oriented work environment
• Monitor and analyze reservation trends, occupancy rates, and revenue metrics to inform decision-making
• Collaborate with other departments to ensure seamless guest experiences from booking to check-out
• Handle complex reservation inquiries, special requests, and guest concerns professionally and efficiently
• Maintain accurate records of guest and employee requests, ensuring proper follow-up and resolution
• Conduct regular team meetings to share updates, address challenges, and recognize achievements
• Stay updated on industry trends, competitor offerings, and best practices in reservation management

• Previous leadership experience in a similar role within the hospitality industry
• Proven experience with Property Management Systems and reservation software
• Strong knowledge of reservation procedures and revenue management principles
• Excellent verbal and written communication skills, with a focus on customer service
• Demonstrated ability to guide, coach, and motivate team members
• Proficiency in Microsoft Office Suite and other relevant software applications
• Bachelor's degree in Hospitality Management or related field preferred
• Strong problem-solving and decision-making skills
• Ability to work flexible hours, including weekends and holidays, as required
• Detail-oriented with excellent organizational and multitasking abilities
• Adaptability to changing priorities and ability to work well under pressure
• Fluency in English; knowledge of additional languages is a plus