Assistant Manager

Sofitel Queenstown Hotel & Spa

• Ensure each and every guest receives a personalised, luxury experience during their time with Sofitel
• Assist in the management of the hotel Front Office operation, maintaining Sofitel’s reputation as market leader for individualised customer focused service.
• Effectively supervise guest arrivals and departures, ensuring that room allocations and check in/out processes follow set procedures and are customer focused.
• Train, coach and support Front Office team members.
• Utilise the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs.
• Carry out Front Office and hotel reception duties as well as from time to time assisting in the operation of an effective night audit, Housekeeping and Food and Beverage duties as required.

• Previous experience at five star luxury property of more than 80 rooms
• Previous experience as Assistant Duty Manager
• Proficiency in Opera required
• Passion for high end hospitality with an eye for detail
• Ability to build warm relationships and gain trust at all levels
• Current LCQ and General Managers Certificate
• Current First Aid Certificate
• Immaculate grooming and personal presentation
• Full Driver’s License

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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Detailed duties

• Assist in the management of the hotel Front-Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality. Oversee the operations of the department and suggest improvements to service and processes.
• Effectively supervise guest arrivals and departures, ensuring that room allocations and check in/out processes follow set procedures and are customer focused.
• Train, coach and support Front Office team members. Implement training programs and conduct induction and skills training.
• Utilise the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information to guests and to your team.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's operation, be fully conversant in leading all fire and emergency procedures as the Manager on Duty on shift.
• Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
• Carry out Front Office and hotel reception duties as well as from time to time assisting in the operation of an effective night audit, Housekeeping and Food and Beverage duties as required.
• You will be responsible for the service of alcohol in some shifts.
• Assist in the running of and actively participate in Front Office & Hotel meetings.
• Department planning tasks, including but not limited to, ordering, rostering, team member training and performance reviews
• Determine work requirements and allocating duties to the team.
• Assist in the management of lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Liaise with management to coordinate activities involving other departments.
• Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
• Ensure public areas are clean and well presented with regular monitoring.
• Effective liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
• Adherence to Emergency Communication procedures
• Any other reasonable request as required by Hotel Management.

$32.34 per hour / Full time 40 hours per week guaranteed / morning, day or evening shifts including weekends and public holidays.