Assistant Manager -Guest Service

We are seeking a dynamic and experienced  Assistant Manager -Guest  Service to join our  Food & Beverage Service Team who will be reporting to Head Chef. As an Assistant Manager -Guest Service, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance.

• Manage and optimize inventory levels and stock control to minimize waste and maximize resources
• Develop and implement strategies to increase revenue and profitability of the outlet
• Prepare and analyze financial reports, taking corrective actions as necessary
• Oversee staffing levels to meet operational demands and special events efficiently
• Ensure high standards of food quality, presentation, and customer service
• Conduct regular team briefings and training sessions to enhance product knowledge and service skills
• Maintain and update guest history records to facilitate personalized service for repeat customers
• Ensure compliance with food safety and hygiene standards
• Manage the outlet's budget, controlling costs without compromising quality 
• Collaborate with other departments to support overall business objectives
• Resolve customer complaints promptly and professionally
• Implement and monitor promotional activities to drive sales and customer engagement
• Stay informed about local food and beverage trends in Kochi and incorporate them into the outlet's offerings

• Proven experience in guest services or hospitality industry, preferably in a supervisory role
• Strong understanding of hotel operations especially in Food & Beverage Service
• Excellent customer service skills with a focus on guest satisfaction
• Demonstrated leadership abilities and experience in training and developing team members
• Strong problem-solving skills and ability to handle guest complaints effectively
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varying shifts, including weekends and holidays
• Knowledge of health and safety regulations in the hospitality industry