Night Manager - Pullman Phuket Panwa Beach Resort

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

• Oversee night shift operations, assisting Front Office Manager and Senior Management
• Exemplify exceptional behaviour, speech, and appearance
• Manage staff with courtesy and discretion
• Set and maintain high guest service standards
• Ensure smooth check-in and check-out processes during night hours
• Handle guest inquiries, complaints, and special requests promptly and efficiently
• Manage room allocations and upgrades as necessary
• Oversee night audit procedures and financial reconciliations
• Coordinate with housekeeping and maintenance teams for urgent matters
• Implement and maintain safety and security protocols during night hours
• Prepare detailed handover reports for the morning shift
• Monitor and optimise night shift staffing levels
• Conduct regular training sessions to improve night staff performance
• Collaborate with other departments to ensure seamless guest experiences
• Participate in continuous improvement initiatives for night operations

• Diploma or Degree preferably in hospitality or related field
• Previous experience as a Team Leader or Duty Manager
• Computer literate (Windows environment), PMS (Opera), Tars online and an aptitude for new technologies
• Languages: fluent in the national language, English and a 3rd language would be a plus

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.