Assistant Manager, Guest Relations

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking an enthusiastic and customer-oriented Assistant Manager, Guest Relations to join our team in Cairo, Egypt. In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations department in delivering top-notch service.

• Assist in managing daily operations of the Guest Relations department
• Oversee and coordinate guest services, including check-ins, check-outs, and special requests
• Train and mentor Guest Relations staff to maintain high service standards
• Handle complex guest issues and complaints, ensuring timely and satisfactory resolutions
• Collaborate with other departments to enhance overall guest satisfaction
• Implement and maintain guest feedback systems to continuously improve service quality
• Assist in developing and implementing guest relations policies and procedures
• Monitor and analyze guest satisfaction metrics, providing regular reports to management
• Ensure compliance with hotel standards and local regulations
• Participate in departmental meetings and contribute to strategic planning initiatives

• 3-4 years of experience in guest relations or a similar customer service role
• Previous experience in a supervisory or leadership position preferred
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and conflict resolution skills
• Proven customer service expertise with a focus on guest satisfaction
• Effective time management and organizational skills
• Proficiency in Microsoft Office suite and knowledge of hospitality management systems
• Understanding of hospitality industry standards and best practices
• Ability to work flexible hours, including evenings, weekends, and holidays
• Fluency in English; knowledge of Arabic or other languages is a plus
• Adaptability to the dynamic hospitality environment in Cairo

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.

Visa Requirements: Must be legally permitted to work in Egypt.