Assistant Maître D'

We are thrilled to invite passionate and talented individuals to join our exciting journey, as we embark on a multi-million transformation that takes the best of our legendary past and infuses it with countless new modern and exhilarating experiences. If the vibrant energy of Bermuda inspires you, and you are eager to contribute to a high-performing team, then we encourage you to explore the opportunities with us. At Fairmont Southampton, we are not just a resort; we are a celebration of the spirit of Bermuda, where every day is a chance to craft unforgettable moments and make a positive impact. Join us in living the spirit of Bermuda, playfully yours. What’s in it for you? As part of the Accor Group with 5,500 hotels world-wide, you'll have opportunities for growth and development, including training, mentorship, and international mobility. Our strong corporate culture emphasizes respect, teamwork, and professionalism, while our comprehensive benefits package includes health insurance, retirement savings plans, global employee discounts throughout the hospitality industry, and wellness programs. Start your journey with us today and explore the possibilities! #BeLimitless!

Assistant Maître D':

Support the Performance:

• Assist the Maestro: Support the Maître D’ in managing day-to-day operations, ensuring a flawless dining experience for every guest.
• Drive Revenue: Maximize covers and service levels, contributing to the restaurant’s financial success by keeping the show running smoothly.
• Operational Excellence: Ensure smooth and efficient restaurant operations, from greeting guests to fond farewells, upholding the highest standards of service.
• Warm Welcome: Greet guests and welcome them to The Waterlot Inn, setting the stage for a memorable and exceptional experience.

Behind the Scenes:

• Guest Relations: Handle guest inquiries and requests with grace, professionalism, and a focus on creating memorable experiences.
• Brand Ambassador: Ensure adherence to brand standards, providing consistent and exceptional service that aligns with The Waterlot Inn’s reputation.
• Team Leadership: Supervise, coach, and inspire the wait staff, fostering a collaborative and supportive environment that encourages peak performance.
• Ambiance Creation: Maintain a clean and organized dining room, ensuring the perfect ambiance for an exceptional dining experience.

Your Leadership Role:

• Mentorship and Development: Mentor and develop your team, helping them grow and excel in their roles.
• Strategic Collaboration: Work closely with the Maître D’ to implement strategies that enhance guest satisfaction and operational efficiency.
• Operational Problem-Solver: Quickly address any issues that arise, ensuring seamless operations and guest satisfaction.

The Ideal Candidate:

• Experienced Leader: At least 2+ years of experience in a high-volume restaurant, preferably in a supervisory role.
• Customer Service Excellence: Strong customer service skills and a passion for creating memorable experiences.
• Organizational Skills: Proficient in Microsoft Office Suite to maintain clear communication and records.
• Technical Expertise: Technically minded with the ability to troubleshoot and support the Point of Sale system effectively.
• Liquor and Wine Knowledge: Strong knowledge of liquor and wine, including ordering, inventory taking, and providing exceptional beverage service.
• Adaptability and Initiative: Ability to thrive in a dynamic, fast-paced environment, demonstrating adaptability and initiative.

Schedules:  Irregular hours including nights, weekends and public holidays and 24 hours on call apply to this position

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.