Front Office Manager

Join our dynamic team at Novotel Cardiff Centre as a Front Office Manager and embark on an exciting journey in the heart of vibrant Cardiff! Our hotel boasts contemporary design, unparalleled hospitality, and a prime location, offering guests an unforgettable experience. As Front Office Manager, you'll lead a passionate team dedicated to delivering exceptional service, ensuring smooth operations, and creating memorable moments for our guests. With opportunities for growth and development within our global network, Novotel Cardiff Centre is the perfect place to advance your career in hospitality. Apply now and be part of our extraordinary team!

Main responsibilities:

• Customer Relation
• Team Management and Cross-Departmental Responsibilities:
• Professional Techniques/Production
• Talent and Culture Responsibilities
• Commercial/Sales
• Management and Administration
• Hygiene/Personal Safety/Environment

Advantages waiting for you:

• New role to add value to our current experience
• Welcoming team
• Learning & development opportunity
• Team culture
• Growth support
• Exposure of combo hotel (Novotel & ibis Budget Cardiff Centre)
• Many more.....

• Previous Relevant Experience
• Leadership Skills
• Communication Skills
• Customer Service Orientation
• Organizational Skills
• Problem-Solving Abilities
• Flexibility
• Can Doo Attitude

Special Note

During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Information on the processing of personal data

When you submit an application to [HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited] OR [Ibis Family Hotels: Accor UK Economy Hotels Limited], trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.