Assistant IT Manager

Mercure Serpong Alam Sutera 

Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

The Assistant IT Manager is responsible for the management, implementation, and usability of technology systems in the hotel. This role ensures that the IT infrastructure supports all hotel operations, including front office, housekeeping, accounting, food and beverage systems, reservations, and guest internet services. The Assistant IT Manager works closely with other department heads to meet their technology needs and resolve technical issues promptly.

Key Responsibilities:

• Systems Management:

  • Oversee daily operation of all IT systems, including servers, networks, PMS (Property Management System), POS (Point of Sale), CRM, telephone systems, CCTV, and Wi-Fi.

  • Ensure system backups are performed regularly, and data integrity is maintained.

• Support and Maintenance:

  • Provide technical support to hotel staff and ensure prompt resolution of IT issues.

  • Maintain IT hardware, including desktops, laptops, printers, routers, switches, and other peripheral devices.

• Security and Compliance:

  • Implement cybersecurity measures to protect hotel systems and guest information.

  • Ensure compliance with data protection and privacy regulations.

• Project Management:

  • Lead IT projects such as system upgrades, software implementations, or infrastructure improvements.

  • Coordinate with external vendors and service providers for support and procurement.

• Budgeting and Procurement:

  • Plan and manage the IT budget.

  • Evaluate and recommend hardware/software for purchase in alignment with hotel's needs.

• Training and Development:

  • Train staff on IT procedures, software use, and best practices.

  • Stay updated with current technology trends and recommend innovations.

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Minimum 3-5 years of experience in IT support or management, preferably in the hospitality industry.

• Strong knowledge of hotel systems (e.g., Opera, Fidelio, MICROS, etc.) is an advantage.

• Excellent problem-solving skills and customer service orientation.

• Ability to manage multiple tasks and work under pressure.

• Strong communication and interpersonal skills.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.