Assistant Housekeeping Manager

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Our guests will experience profound spiritual luxury at Sofitel Shahd Al Madinah, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality. As you step into the pedestrian area of Al Madinah

•  To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.

  · To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.

  · To ensure the up keeping of all the front of the house, including the hotel entrance.

  · To ensure the up keeping of all the designated back of the house areas.

  · To check regularly the night shift for cleaning.

  · To ensure appropriate stock level for the smooth run of the Housekeeping and to approve requisitions accordingly.

  · To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.

  · To supervise the Pest Control service as per established areas and schedules.

  · To implement housekeeping related HACCP procedures.

  · To be involved in sustainable development and to apply energy and waste management.

  · To supervise cost control and to suggest saving programs.

  · To ensure all linen and uniform management and handling procedures are respected.

  · To implement Focus and other financial procedures.

  · To supervise and control Lost and Found, maintain records and mail packages to clients.

  · To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.

  · To make regular room and public area inspections. To follow up on the Out of Order and Out of service rooms.

  · To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.

Previous Housekeeping management experience in a luxury setting.

Excellent communication, organizational and problem solving skills that allow you to lead and coach your team effectively.

An ability to work under pressure while maintaining a sense of poise and professionalism. It is crucial that this is also the tone you set for/expect from your team members - leading by example is imperative in establishing a successful department!  

A can-do, positive attitude that enables, empowers and inspires others.

An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.

Your team and working environment:

• Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.