Assistant Director of Banquets

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What You'll Be Doing

• Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures and excellent attention to detail.
• Enhance the leadership skills of the Banquet Supervisors, Captains and Head Housemens and through him/her the additional banquet leaders. This includes the development of decision-making skills, performance management techniques, function planning ability, process mapping and analysis, and sense of urgency and ownership.
• Ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the Banquet Department.
• Develop and administer the departmental Colleague Opinion Survey Action Plan.
• Critically assess procedures, policies, and methods of operation and alter them where necessary.
• Ensure the financial success of the department by monitoring productivities, revenues and costs.
• Proactively implement appropriate procedures or programs wherever necessary.
• Liaise with the Conference Services/Catering Department to ensure that a common vision is shared.
• Work with clients, CS&C and Sales to develop new programs and services in order to offer a unique and personalized experience for all conference guests.
• Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus.
• Liaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified force.
• Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
• Participate in the budgeting process of the department by establishing clear and precise priorities for operational and renovation capital expenditures.
• Purchase all equipment required by the department.
• Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards.
• Develop and enforce service standards for Eco-Meet, ensure departmental participation in all hotel-wide environmental initiatives, and to develop departmental specific environmental initiatives.
• Achieve or exceed all targeted objectives as it relates to our pillars ( JDP, EES, $$$ & Brand)
• Ensure the successful opening/closing of seasonal dining rooms. And to successfully manage high end/ high volume dining room operations.
• Attend Leadership meetings, daily convention, preconvention and other meetings as required.

• At least 2 years experience as a Banquet Assistant Manager or Supervisor.
• Post Secondary Degree in Hospitality or Food and Beverage Management an asset
• Must be a highly organized individual with the ability to handle numerous tasks at any one time.
• A demonstrated ability to delegate tasks to team members and facilitate their completion.
• Must have strong, proven leadership qualities and management skills.
• Participation in Fairmont Fundamentals, Train the Trainer, and Interaction Management an asset.

Visa Requirements: Applicants must be legally eligible to work in Canada. 

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.