__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Job Category__ 客房

__vacancyopjusttionswidget.opt-Brands__ ACCOR

Company Description

Join a hotel that is a member of the Accor network; Sofitel Cairo Nile Downtown, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

To oversee the Club Millésime operations, including the butler service, ensuring that the hotel standards and procedures are fully known and followed through each Heartist’s responsibility.
To be present in the Club Millesime lounge during breakfast, afternoon tea and evening cocktail and to socialize with guests, playing a Public Relations role.
To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service with utmost guest experience, with all Accor regulations
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
To collect all profile details of any Club Millesime VIP one week prior to arrival and to ensure a daily update of the guest preferences on the PMS.
To personally supervise the Club Millesime VIP arrival (room block, room inspection, amenities) & welcome kit (international newspaper and welcome letter), as well as coordination with airport representative & Limousine driver.

Qualifications

Bachelor's degree in Hotel Management or Business Management or equivalent
Minimum 02 years management role in 5 stars hotel
Excellent guest-oriented skills
Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Strong interpersonal skills to provide overall guest satisfaction.

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Assistant Club Millesime Manager