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Novotel Chennai Chamiers Road, Chennai, India

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REF72534Z

Guest Service Associate - Housekeeping

Region

MEA SPAC


Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description

We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Novotel Chennai Chamiers Road, India. In this role, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel.

  • Ensure guest rooms and public areas are cleaned and maintained to our exacting standards
  • Respond promptly and professionally to guest requests and concerns
  • Coordinate with other departments to provide seamless service and resolve issues efficiently
  • Manage inventory of cleaning supplies and report shortages to supervisors
  • Adhere to safety and sanitation protocols
  • Assist in training new team members on housekeeping procedures
  • Participate in regular quality inspections to maintain service excellence
  • Support the front desk team during peak check-in and check-out times as needed
  • Contribute to a positive work environment by demonstrating a team-oriented attitude

Qualifications

  • Proven experience in housekeeping, preferably in a hotel or resort setting
  • Strong customer service skills with a friendly and professional demeanor
  • Excellent attention to detail and commitment to cleanliness standards
  • Ability to work efficiently in a fast-paced environment
  • Physical stamina to perform housekeeping tasks throughout a shift
  • Proficiency in time management and prioritization of tasks
  • Knowledge of cleaning products, equipment, and procedures
  • Experience with property management systems like Opera (preferred)
  • Effective communication skills in English and local languages
  • Flexibility to work various shifts, including weekends and holidays
  • Basic computer skills for managing schedules and reports
  • Ability to work both independently and as part of a collaborative team
  • Problem-solving skills to address guest concerns promptly
  • Understanding of hospitality industry standards (preferred)

对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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