Accountant (Accounts Receivable)

We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances.   We represent the renowned French living and Sofitel hospitality in Singapore.

• 1. Supervise the Accounts Receivables (AR) section
• Lead and supervise the AR team, including reviewing data entry, payment postings, reconciliations, and daily productivity.
• Ensure accuracy and timeliness of all AR tasks in accordance with hotel policies and financial controls.
• Set and monitor daily productivity targets to ensure tasks are completed timely and accurately.
• Oversee the reconciliation of credit card payments and posting of commissions
• Ensure that all ALL Rewards claims are billed to and reimbursed by Accor accurately and timely.
• 2. Refunds and chargebacks
• Lead or support the investigations into chargebacks, ensuring timely follow-up and documentation.
• Review and ensure proper authorization of all rebates and allowances and report any deviations from established policies.
• Review refund forms, ensuring completeness of supporting documents, before submitting for final approval and process the refunds once approved.
• Billing and PM Rooms
• Oversee the City Ledger, ensuring invoices are accurate, professional, and dispatched within required timelines or event completion.
• Issue statements promptly and proactively follow up on overdue payments to minimize bad debt exposure.
• Ensure invoices are supported with all required documentation (e.g. guest signatures, vouchers, outlet bills, room service charges, etc).
• Handle guest and management enquiries relating to city ledger accounts.
• Resolve billing disputes professionally and efficiently, avoiding escalation where possible.
• Respond to customer enquiries on payment terms, billing details and special invoicing requests in a timely and professional manner.
• Accurately prepare and bill all group master accounts in accordance with hotel procedures and contractual terms.
• Review upcoming "Group Masters" for MICE or Banquet events with the Sales team to verify that required pre-payments are collected per hotel policy.
• Coordinate with the Income Audit, Sales, Reservations and Catering Sales departments to resolve any billing discrepancies and rate variances.
• Review and clear PM Rooms daily to ensure no revenue remains in temporary holding accounts.
• Monitor open folio and ensure payments are updated timely.
• 3. Credit
• Review, evaluate and recommend credit terms for clients.
• Lead the annual credit review of all existing accounts (Corporate, TMCs, and Government).
• Reassess the creditworthiness of long-term customers by reviewing updated financial statements, payment history, and market reputation.
• Lead monthlyCredit Meetings to present aging reports, risk assessments, and Days Sales Outstanding (DSO) metrics.
• 4. General
• Ensure strict compliance with company financial policies, internal controls, audit requirements and regulatory standards.
• Maintain an organized and secure filing system for all AR documents and correspondences.
• Maintain the Provision for Doubtful Debts and ensure it aligns with actual risk levels.
• Verify travel agent commissions (e.g., via TARS) to ensure only valid, materialized stays are paid.
• Prepare GST-compliant tax invoices and support quarterly GST submissions.
• Perform any other duties or ad-hoc tasks as assigned by the Management.

• Degree or Diploma in Business, Accounting, Finance or Hospitality.
• Minimum of 2 – 4 years of relevant experience in Accounts Receivables, preferably within the hospitality industry or in 5 star luxury environment preferred.
• Knowledge of hotel accounting systems such as Opera Cloud, Veridien Credit Card Reconciliation System is highly desirable.
• Strong knowledge of financial regulations, internal controls, and credit policies.
• Experience in supervising or mentoring junior staff is highly desirable.
• Experience in credit control or collections preferred.
• Good interpersonal and communication skills to interact effectively with internal and external stakeholders.
• Detail-oriented, with excellent organizational and time-management skills.
• Ability to work independently and handle multiple tasks under pressure and within deadlines.
• Microsoft Office expertise to Intermediate or Advanced level
• Appreciates and maintains an effective outlet for stress.
• Has the ability and willingness to undertake further development.