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Raffles Dubai, Dubai, United Arab Emirates

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REF33108V

Restaurant Supervisor

Region

Luxury & Lifestyle


Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.


Job Description

PURPOSE OF POSITION

To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.

KEY ROLES & RESPONSIBILITIES

  • Supervise and oversee the operation/section to maintain LQA service standards.
  • To ensure that guests receive the attention and service they require.
  • Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
  • Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times.
  • Ensures that an effective link is maintained between kitchen and service areas.
  • Ensures that all colleagues adhere to all food hygiene regulations (HACCP) and procedures, follow up on weekly/monthly hygiene inspections are carried out in a timely manner.
  • Actively promotes the use of up selling techniques within the outlet to exceed guest expectations and increase revenue.
  • In absence of a Manager or Assistant Manager takes responsibility of operational issues.
  • Monitor quality of food and beverage products in every order.
  • Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example.
  • Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories.
  • Updating and presenting daily outlet specific financial reports
  • Check on employees’ discipline, grooming standards and punctuality
  • Check on guests’ satisfaction levels and properly handle feedback and follow-up
  • Perform opening and closing duties as assigned.
  • Assist the Assistant Manager in conducting daily shift briefings/communications to update and disseminate relevant information to restaurant employees
  • Assist in employees’ development, counselling and resolving staff conflict.
  • Report any complaints, incidents or any other irregularities to Management.
  • Ensure that operating equipment is maintained and service and storage areas are kept safe and clean. 
  • Help minimize   waste,   minimize   breakages   and   mishandling   of   supplies   and equipment’s.
  • Practices Sustainability guidelines in the outlet as directed by the management.
  • Carry out light cleaning and maintenance of the pantry area.
  • Monitor quality of food and beverage products in every order.
  • Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ INES.
  • To motivate, coach and project a positive attitude at all times.
  • Help manage employee’s performance appraisals and performance logs.
  • Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.
  • Carry out any other duties as and when assigned by the Management of the Hotel.
  • Assist other Food & Beverage Outlets in their operations within peak times when needed.
  • Assist the Assistant Manager/Restaurant Manager to initiate ideas/projects for revenue maximization.
  • Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.

Qualifications

PERSONAL ATTRIBUTES

  • Excellent reading, writing and oral proficiency in English
  • Strong communication skills; the ability to multitask; proven management/supervisory experience; extensive wine and cuisine knowledge; computer proficiency.
  • Courteous and helpful to colleagues and guests
  • Experienced in all aspects of restaurants service
  • Must be well-presented and professionally groomed at all times
  • Excellent leader and trainer with solid motivational and teamwork skills
  • Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments
  • Able to perform all the tasks accurately and efficiently

QUALIFICATIONS

  • Hotel Restaurant Management graduate

EXPERIENCE

  • Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment
  • Knowledgeable in food and beverage service standards and up-selling skills
  • High awareness on maintaining 5-star standards
  • Knowledgeable on Micros and Opera system and Cashiering process

 

 


Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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