Restaurant Manager

The Mercure Townsville is a premier corporate and leisure conference, weddings, and events venue in the North Queensland region. At the heart of our hotel is Celsius Restaurant, open for breakfast, lunch, and dinner, catering to both guests and locals. Our restaurant team comprises 30 dedicated employees. We aim to consistently deliver innovative, high-quality dining experiences to our customers, thanks to the commitment and talent of our employees. We focus on motivating and retaining our talented team members to ensure our ongoing success.

The Mercure Townsville has a fantastic opportunity for an energetic, "hands-on" leader with a guest-focused approach to exceed guest expectations.

As the Restaurant Manager, you will oversee the daily operations of Celsius Restaurant. You will work closely with the front-of-house staff to inspire and develop our team while maintaining our high standards of food and service.

Key Responsibilities:

• Manage, run, and control the operational floor of the restaurant according to business demand
• Set, implement, and review service standards to ensure consistent quality
• Conduct training, performance evaluations, and counselling of staff
• Recruit and select team members who align with our standards and values
• Efficiently manage rosters and costs to optimise operations
• Review guest feedback, identify areas for improvement, and implement changes
• Ensure WH&S and sustainability commitments are upheld within the department
• Collaborate with the kitchen staff to ensure seamless service delivery

• Proven experience in leading and managing a successful team in a high-volume restaurant
• Excellent communication and interpersonal skills
• Ability to prioritise tasks, multitask, and work effectively in a team environment
• Outgoing personality with a positive attitude, initiative, and the ability to think creatively
• Strong work ethic and exceptional customer service skills
• Immaculate personal presentation and attention to detail
• Valid Responsible Service of Alcohol (RSA) Certificate
• Flexibility to work shifts including days, evenings, and weekends

If you are a passionate and dynamic leader with a dedication to excellence, we invite you to apply for this exciting opportunity at the Mercure Townsville. Join us in creating memorable dining experiences for our guests and contributing to our continued success.

Due to the permanent nature of this position, we are only considering candidates who possess long-term work rights in Australia. Applicants should be eligible to commit to a continuous, long-term work arrangement without requiring visa sponsorship now or in the near future.

We're an Accor Hotel!
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

In return for your commitment, we offer fantastic career opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel and partner discounts worldwide, yearly service recognition rewards, free and confidential employee assistance program, and industry-leading training with Accor Academy.