Intern – Learning & Quality

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

• Maintain attendance reports and proactively coordinate attendance with departments to reduce number of colleagues pending for required sessions.
• Assist with preparation of T&C and L&D events.
• Filing of documentation after Raffles Brand Orientation, Code of Ethics, SOP training, PCI Data Security compliance updates as and when required.
• Plan and organise training sessions with the L&D Manager.
• Prepare handouts for training sessions as and when necessary.
• Prepare certificates for cross training and inhouse training.
• Promote the learning offerings within the hotel.
• Coordinate different project roll-outs and training transfers.
• Assist Quality Manager in administrative tasks, monitoring and responding to guest reviews using relevant templates.
• Updating of notice boards on a regular basis and also to monitor all other department notice boards.
• Prepare data reports using the Trustyou platform. 

PERSONAL ATTRIBUTES

• Should have the ability to build trusting relationships with others.
• Should be creative, effective team player, possessing a high degree of professionalism, business acumen, energy and determination.
• Must project positive attitude, and outgoing personality.
• Guest oriented.
• Should be computer literate with working knowledge of: Excel, MS Word, Power Point & Publisher.
• Must be passionate about learning
• Must have an ability to work cohesively as part of a team
• Should be highly responsible and reliable
• Must have the ability to work well under pressure in an accelerated environment
• Must have a professional and neat presentation.

• Knowledge of Microsoft Office applications (Excel, PowerPoint, Word) (required)
• Basic knowledge of luxury hotel standards and operations
• Knowledge of statistics and general calculation, ability to analyse and process information.
• Outstanding communication skills, both written and verbal. (Additional foreign language would be an advantage)

EXPERIENCE

We are looking for an enthusiastic intern who is currently pursuing Bachelor’s degree from a reputable Hotel School or University.