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  1. Integral
  2. Permanente
  3. RAFFLES
  4. Alimentos e Bebidas

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Raffles Istanbul, İstanbul, Turkey

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REF10638L

In-Room Dining Runner

Region

Luxury & Lifestyle


Company Description

Job Summary/Purpose:

This position is concerned with being responsible for the set up & clearing of the outlet. Serve food & beverage to the guest according to the service rules, policy, procedure & etiquette.


Job Description

Special Note:

The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.


Qualifications

  • To have complete knowledge on the food, beverage, service available, preparation methods
  • To be aware of Raffles Hotel standards & policies.
  • To be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
  • To apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
  • Possess a pleasant personality and good manners so that he is presentable when conversing with patrons/residents and commands respect when dealing with staff
  • Check on the outlet set up. Ensures that the tables set up are set according to the standard or instructed by the Management Team
  • All patrons should be greeted warmly upon arrival at the door and escorted to the table.
  • Responsible for picking up and serving of food and beverage orders. Food & beverage must be served promptly to the guest once it is ready, so that it arrives at the patron’s table at the correct temperature.
  • Ensure all beverages and snacks are served according to the service standard.
  • Thank all patrons for patronizing the outlet upon their departure.
  • Learn to know individual patron’s names and should remember their preferences to extend a personalized service.
  • To provide courteous and professional service at all times.
  • To clear and tidy up tables after the departure of the patrons as quickly as possible. Clear all soiled plates, glasses, and silverwares to stewarding area.
  • To assist the station captain in his overall duties
  • Can be assigned to other section by the management team when the need arises.
  • Should always ensure that the mise en place on every side station is at par stock level.
  • To send operating equipment for cleaning or burnishing once a week.
  • To send linen for exchange (time stated by linen room), ensure that all linen are clean at all times and that the correct amount are being collected.
  • To clean and set up the coffee machine mise en place and ensure that sufficient stock is insufficient.
  • To relay any customer complaints to manager
  • To report for duty on time wearing clean & complete uniform at all times.
  • To maintain a high standard of personal appearance and hygiene at all times.
  •  To attend daily briefing & training classes.
  • To ensure proper setting, clearing, cleanliness of, including sufficient food in the buffet spread ın case of buffet set ups
  • To carry out any other reasonable duties and responsibilities as assigned by management team
  • To maintain good working relationships with your own colleagues and all other departments.

Additional Information

  • Responsible for picking up and serving of food and beverage orders. Food & beverage must be served promptly to the guest once it is ready, so that it arrives at the patron’s table at the correct temperature.
  • Ensure all beverages and snacks are served according to the service standard.
  • Thank all patrons for patronizing the outlet upon their departure.
  • Learn to know individual patron’s names and should remember their preferences to extend a personalized service.
  • To provide courteous and professional service at all times.
  • To clear and tidy up tables after the departure of the patrons as quickly as possible. Clear all soiled plates, glasses, and silverwares to stewarding area.
  • To assist the station captain in his overall duties
  • Can be assigned to other section by the management team when the need arises.
  • Should always ensure that the mise en place on every side station is at par stock level.
  • To send operating equipment for cleaning or burnishing once a week.
  • To send linen for exchange (time stated by linen room), ensure that all linen are clean at all times and that the correct amount are being collected.
  • To clean and set up the coffee machine mise en place and ensure that sufficient stock is insufficient.
  • To relay any customer complaints to manager
  • To report for duty on time wearing clean & complete uniform at all times.
  • To maintain a high standard of personal appearance and hygiene at all times.
  •  To attend daily briefing & training classes.
  • To ensure proper setting, clearing, cleanliness of, including sufficient food in the buffet spread ın case of buffet set ups
  • To carry out any other reasonable duties and responsibilities as assigned by management team
  • To maintain good working relationships with your own colleagues and all other departments.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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