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Raffles Dubai, Dubai, United Arab Emirates

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REF35075C

Hostess

Region

Luxury & Lifestyle


Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.


Job Description

PURPOSE OF POSITION
To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.


KEY ROLES & RESPONSIBILITIES
• Provide a warm and friendly welcome, leading guests and seating them at their table
• Take telephone bookings and maintain a clear and organized reservations book
• Assist in the set-up of tables and displays
• Maintain and update guest database
• To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor/Assistant Manager/Manager
• To undertake service training lead by the outlet DT/ Supervisor/Assistant Manager/Manager to ensure full capability in understanding and executing service standards
• To make/maintain all food/beverage labels for daily rotations of the buffet and working closely with the culinary team to update changes, including last minute requests, for the buffet
• To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner
• To support the service team during times of need/crunch in service in the following areas, but not limited to: section holding, coffee station, back area and mis en place etc.
• Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
• Maintain good working relationship with own colleagues, and all other departments
• Correct preparation of all necessary operational material in the back office
• Learn safety, sanitation and hygiene policies
• Present check to guests and perform cashiering function if needed
• Effectively control guest flow in the restaurant ensuring maximum turnover
• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
• Train waitstaff and bus staff in hostess standards
• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
• Carry out any other duties as and when assigned by the Management of the Hotel
• Assist other Food & Beverage Outlets in their operations within peak times when needed


Qualifications

PERSONAL ATTRIBUTES
• Excellent reading, writing and oral proficiency in English
• Well-presented and professionally groomed at all times
• Strong interpersonal skills and able to establish a good rapport with guests
• Possess full knowledge of restaurant’s seating/table plan
• Computer knowledge (Microsoft Excel, Word, PowerPoint)
• Eagerness to learn and share knowledge with the Team


QUALIFICATIONS
• Secondary education


EXPERIENCE
• 1 year Hotel experience in F&B or other related industries with transferable skills
• Previous public contact and/or cashiering experience


Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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