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Fairmont The Palm, The Palm Jumeirah, United Arab Emirates





Luxury & Lifestyle

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

  • Check the reservation system and in-house guest information for the next meal period.
  • Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..
  • Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
  • All the reservations are allocated as per the floor plan.
  • Always answer the phone politely using a friendly tone and being informative.
  • The telephone must be answered on a maximum of three rings.
  • If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
  • You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc..
  • Understand the Server and runner tasks in the outlet and provide assistance as required.
  • Have a fair idea about general information around the city.
  • To be aware of all the policies and procedures in the Hotel.
  • Other duties as assigned


  • Excellent communication skills in English, both written and verbal.
  • Previous customer service experience required
  • It is not mandatory to have hotel experience, a stand alone restaurant role as a Hostess is also welcomed to apply
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • High level of energy and professional at all times
  • Excellent personal presentation and grooming

Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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