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  1. Integral
  2. Permanente
  3. NOVOTEL
  4. Alimentos e Bebidas

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Novotel Pune Nagar Road, Pune, India

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REF34851O

Guest Service Associate - F&B Service

Region

MEA SPAC


Job Description

Operational

  • To provide courteous, professional, efficient and flexible service at all times following ibis standards.
  • To perform all duties and tasks in the assigned place of work
  • To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
  • To be fully conversant with all services and facilities offered by the hotel.
  • To perform opening and closing procedures established for the place of work as assigned.
  • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
  • To ensure that the place of work and surrounding area is kept clean and organized at all times.
  • To monitor operating supplies and reduce spoilage and wastage.
  • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Qualifications

  • Prior experience with Luxury Hotel in the same capacity
  • Strong operational technical knowledge Outstanding personality and unmatched levels of energy, enthusiasm and commitment.•
  • Excellent multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility, initiative, sincerity and team work

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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