Guest Service Agent

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Key Responsibilities:

• Guest Reception & Service: Welcome guests warmly, anticipate their needs, and ensure a positive experience from arrival to departure.
• Check-In/Check-Out: Manage all aspects of guest check-in and check-out, ensuring accuracy and adherence to hotel procedures.
• Reservations & Phone Handling: Handle reservations by phone and in person with personalized attention, promoting the hotel’s services and offers.
• Sales & Promotions: Actively promote the hotel’s services, loyalty programs, and special offers to increase sales and guest loyalty.
• Guest Relations: Address guest inquiries and concerns promptly, ensuring their satisfaction and encouraging feedback.
• Communication: Ensure smooth communication with other departments and maintain accurate guest documentation.

• Previous experience in customer service or hospitality is preferred.
• Strong communication and problem-solving skills.
• Proficiency with hotel management systems.
• Positive attitude and a passion for guest service.

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.