GSA - Food & Beverage Service

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We are seeking an enthusiastic and customer-focused Guest Service Associate (GSA) to join our Food & Beverage Service team in Mysuru, India. As a GSA, you will play a vital role in delivering exceptional dining experiences to our guests while upholding our high standards of service and hospitality.

• Greet and seat guests with a warm, friendly demeanor
• Take accurate food and beverage orders, providing detailed information about menu items and specials
• Serve meals and drinks promptly and courteously
• Upsell additional items to enhance guest experience and increase revenue
• Process payments efficiently using Point of Sale (POS) systems
• Maintain cleanliness and hygiene standards in the dining area
• Collaborate with kitchen staff to ensure order accuracy and timely delivery
• Address guest concerns promptly and professionally
• Assist in setting up and closing down the restaurant
• Comply with all food safety and hygiene regulations
• Participate in team meetings and training sessions to improve service quality
• Demonstrate flexibility in handling various tasks and shifts as needed

• High school diploma or equivalent
• Previous experience in food and beverage service preferred
• Excellent customer service skills with a friendly and professional demeanor
• Strong knowledge of food and beverage items, including local cuisine
• Proficiency in operating Point of Sale (POS) systems and cash handling
• Ability to work efficiently in a fast-paced environment and multitask effectively
• Strong communication skills in English and Kannada
• Food handling certification preferred
• Thorough knowledge of food safety and hygiene standards
• Flexibility to work various shifts, including weekends and holidays
• Physical stamina to stand for extended periods and carry trays/plates
• Team player with a positive attitude and willingness to learn
• Understanding of local dining customs and etiquette in Mysuru, India
• Basic math skills for handling payments and calculating bills
• Ability to memorize menu items and daily specials
• Detail-oriented with a focus on accuracy and efficiency
• Goal-oriented mindset to meet and exceed customer satisfaction targets

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.