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ibis London Heathrow Airport, Hayes, United Kingdom

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REF36026L

Food and Beverage Team Leader

Region

Europe and North Africa


Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.


Job Description

  • Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
  • Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
  • Manages and motivates the teams in order to improve sales and the quality of F&B services.
  • Improves the department's results by increasing sales and the productivity of F&B points of sale.

Customer relations

  • Enhances guest satisfaction,
  • Handles guest comments and complaints, ensuring follow-up,
  • Develops close relationships with guests to encourage loyalty,
  • Ensures guests receive a warm and personalized welcome,

Professional Techniques / Production

  • Organises and supervises the preparation of points of sale according to activity forecasts,
  • Ensures that reference standards are properly applied,
  • Checks that sales materials are well presented
  • Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef.

Commercial / Sales

  • Sets daily sales targets for the team
  • Analyses guests' comments and shares them with the team
  • Keeps close track of what the competition is doing, and encourage upselling techniques
  • Develops excellent relations with guests

Management and Administration

  • Supervises purchasing for the restaurant and kitchen, manages stocks and checks that, Accor Shop purchasing targets are met as decided by the brand,
  • Ensures that the equipment and cultural assets of the department remain in good condition and working order
  • Checks inventories that have been carried out and comply with Marge Brut (stock taking procedures)
  • Flexible to cover and manage last minute operational challenges i.e. delay flight, staff sickness
  • Ensures that food and beverage costs comply with requirements defined by the hotel and the brand

Hygiene / Personal safety / Environment

  • Is responsible for keeping the equipment and furniture in good condition,
  • Ensures machinery works reliably and follows up any technical work,
  • Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
  • Sets up an action plan based on the hygiene analysis results and tracks implementation
  • Applies and ensures application of the hotel's security regulations (in case of fire etc)
  • Is responsible for the security of people and property in the area under his/her remit
  • Maintain high grooming and uniform standards and make sure employees are strictly abiding by it

Qualifications

  • Previous experience in leading team members
  • Strong restaurant/bar service experience
  • Ability to effectively manage fast paced environments within the restaurant, bar

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Pension Scheme

• A Discount Card to be used in Accor Hotels Worldwide

• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)

• Training & Development

• Additional holidays with service

• International Development Opportunities

• And more: recommend a friend scheme; Employee Advisory Service

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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